Our refund policy was made to be transparent so your experience is as smooth as possible and gives you a "fair go" by using a baseline standard
A refund request will be sent either to the item's author or the LifeInSYS Help Team to review.
If your refund request is declined by the author and you disagree with their decision, you can raise a dispute to have our Help Team investigate the claim.
If you're looking for more information, you can look at the refund policy.
If you want to ask a refund for an item, open in your account purchased tab and you will have 14 days after purchase item to ask a refund.
What you need to know about refund requests
Read the item's installation guide and documentation
Check the item's comments page, as you may find a solution to your issue there
Contact the author, open the Support tab on the item page (if the item is supported)
Contact the author, open the Support tab on the item page (if the item is supported) and look type how the author provides support and contact with him with that type (Internal LifeInSYS messages, email, external link).
Ensure the item is being used for its intended function and purpose (check the item description), Eg. is the item meant to be compatible with your Wordpress software version?
Review our LifeInSYS Refund Rules to check if you are eligible for a refund
